Citibank is one of the subsidiaries of the financial multinational giant, Citigroup. The bank was founded as the City Bank of New York in 1812. It later became First National City Bank of New York. The bank provides various financial services such as mortgages, commercial loans, credit cards, lines of credit and personal loans. Learn about Citibank hours below:
Citibank Hours for Normal Days
The bank opens at 8 AM (some branches may open at 9 AM) and closes at 5 PM (some branches may close at 6 PM), Monday to Friday. It is important to note that this hours may differ from individual locations. For example, branches in New York open from 8 AM to 6 PM, Monday to Friday. However, branches in Illinois open from 8 AM to 5 PM, Monday to Friday. As you can see in the example above, the time difference is just one hour. In my opinion, it’s really not much of a big deal, unless you work with time and precision.
Working Hours for Weekends
During weekends (Saturday and Sunday), Citibank opens at 9 AM (some branches may open at 10 AM) and closes at 2 PM. It is important to note that some branch locations may have longer working time. Business hours for weekend also varies from individual locations. Some branches tend to stay longer than others. The important thing to note here is that the bank opens at 9 AM (10 AM for some branches) and closes at 2 PM (some branches may stay longer).
|Day of the Week||Hours of operation|
|Monday||8 AM (or 9 AM) – 5 PM (or 6 PM)|
|Tuesday||8 AM (or 9 AM) – 5 PM (or 6 PM)|
|Wednesday||8 AM (or 9 AM) – 5 PM (or 6 PM)|
|Thursday||8 AM (or 9 AM) – 5 PM (or 6 PM)|
|Friday||8 AM (or 9 AM) – 5 PM (or 6 PM)|
|Saturday||9 AM (or 10 AM) – 2 PM|
|Sunday||9 AM (or 10 AM) – 2 PM|
Citibank Holiday Hours
The bank is closed during most holidays. These holidays, as stated on its official website, are as follows:
- New Year’s Day
- Columbus Day
- Martin Luther King Junior’s Day
- Memorial Day
- Labor Day
- Veteran’s Day
- Fourth of July
- George Washington’s Day
During the above-named holidays, its branches are closed. However, customers can still carry out banking transaction through its online banking services. With its online banking services, you will be able to do almost all the things you do in its branches, such as transfer of money between accounts, payment of bills, access to transaction history and so on. It’s closed physically, but on the virtual space, it’s open.
Special Event Hours
The bank does not include special events in its business profile. Most banks adopt strict business time of operation. Some local branch locations are bound to extend its time of operation on Friday, in order to accommodate check cashing, deposits and payroll processing.
Contact Customer Service
You can contact its customer care representatives to verify the above information or make further inquiries about the bank in general. Furthermore, if you are having any challenge as regards its Hours, website navigation, online banking, etc., do not hesitate to reach out to its customer service unit with any of the contact information below:
Phone Number: It is one of the best ways to reach out to the bank’s management for urgent matters. Call: 1-800-627-3999 to speak with a customer care representative. If your matter is urgent, I strongly recommend that you use this means, because other means may require you to wait for hours or some business days before you can get a reply.
Contact via Email: You can also contact the bank via email. At the time of writing this post, there is no email address officially designed for this purpose. However, if you login to your account you will have the privilege to make use of its email form. For more information about this, check its contact page.
Send them a Mail: You can also send them your queries or inquiries via mail. To do this, use this mail address: Citibank Client Services, 100 Citibank Dr. San Antonio, TX 78245. Expect to get a reply after some business days.
Contact via Social Media: One other reliable way to contact Citibank is through social networking platform like Twitter. You can reach out to them on Twitter with this Twitter handle: @AskCiti. Send them your queries and I’m sure they will reply you in no time.
How to contact the management of a particular branch:
To do this, you will need to visit its locator tool and enter your ZIP code or address. If you do this, it would show you all of its branches within your specified location. This is also another way to check the actual business hours of its local branches. These branches will be displayed with their actual working time. You can then call the branch management via the phone number displayed as part of the result for each branch.
Citibank Hours, in my opinion, is customer-friendly when compared to some of its rivals. However, it has a little drawback, which is the complete closure of its branches during most holidays. Although, this may not really be a problem for most customers. Just like I mentioned above, customers can still carry out banking transactions during these holidays via its online banking services.