JCPenney credit card payment guide – how to pay your bills

There are three ways you can pay your JCPenney bill. You can pay your bill online at JCPenney online credit center, mailing system or at any JCPenney department store.

This post is written to teach you the guideline on how you can pay your JCPenney bill.

Jcpenney credit card payment – how to pay your bills online

Like I mentioned earlier, you can pay your bills online through the JCPenney Online Credit Center. To do this, go to JCPenney online credit center login page and login to your account. Now select “pay your bill online” from the navigation bar. Here’s the link to the login page: Copy and paste it into your browser.

JCPnenney Credit Card payment – Mail your check or money order to:

P.O. Box 960090
Orlando, FL 32896-0090

How to pay your bill in store – JCPenney credit card payment

There is no technical process in paying your JCPenney bill in store. All you have to do is to present a check, money order or cash at any of the JCPenney department store. To find a store close to your residence, visit JCPenney Store locator: http://www.

What to do if your payment has not been posted

If your payment was made through mailing system, you have to be patient because the process takes 7 to 10 days from the date you made the mail to be processed.

If your check is not showing as posted – in other words, if it’s been crashed, send a copy of the check (front and back) to the address below:

JCPenney Credit Service
P.O. Box 965006
Orlando, FL 32896-5006
Cardholders who live in Puerto Rico or U.S. Virgin Islands should use this address instead:
JCPenney Credit Service
P.O. Box 364788
San Juan, PR 00936-4788

Note: If your payment was done electronically, the best thing to do is to check with your electronic payment provider.

Changing your payment due date

You can have your payment due date changed, all you have to do is to contact JCPenney Credit Services and they’ll have it changed for you.

This is what to do if a payment posted on your account was in error

If you see a confirmation that your payment has been received but the payment amount is different from the one you sent, to correct the amount error and have the rightful amount credited, you’ll need to send a bank verification to the address below:

JCPenney Credit Service
P.O. Box 965006
Orlando, FL 32896-5006
How to inform JCPenney of a payment that you currently sent or will soon send

If you wish to notify JCPenney about a payment you sent, call them or login to your account and send them a message with the detail of your payment. You can also use your mobile phone to do this.

How long it takes for an online payment to post to your account

Your schedule payment date must be at least a day later than today’s date. Payments in most cases may take 3 days to post to your account. Your payment will be applied to your account as of the scheduled payment date.

JCPenney Credit Card Payment Help Center

If you’re having challenges one way or the other with your JCPenney credit card, you can reach the customer care representatives with the numbers below. Also, if you have questions about JCPenney credit card, products and services, those are still the right numbers to call.

You’ll get all the assistance you need when you call the customer care service. So, if your account is giving you error, or there is a mistake in your transaction, go ahead and ring the customer care representatives with the numbers below.

Place an order
For United States and Canada1-800-322-1189
Hearing impaired/TDD telephone1-800-527-7889
Spanish operator/en Espanol1-800-336-7337
Mexico en Espanol95-800-336-7337
JCPenney Credit card services
Pay your bill online
Puerto Rico and US Virgin Islands1-800-981-8400
Other products and services
Gifty Registry1-800-527-4438
Major appliance customer care1.844-527-2775

JCPenney Credit Card customer service hour

Below are the working hours of the JCPenney credit card customer care department – find out the right time to call. The department is open 24 hours, 7 days a week. And the best time to call is 10:45AM.

JCPenney Credit Card Address

JCPenney credit card address is as follows: 6501, Legacy Drive, Plano, TX-75024-3698, Texas, United States.

JCPenney Credit Card Official website

The official website of JCPenney credit is –


800-527-4403 is the best phone number to call because 11,436 customers like you used it over the past 18 months and gave them positive feedbacks. The problems that the customer care unit with this number attend to are as follows: complaint, lower my rate, questions, setup an account and other similar problem.

Note: this number is a toll-free number and also the easiest and quickest way to get in touch with JCPenney Credit Card customer service.

Products Offered By JCPenney

The following are list of products (accessories) that the JCPenney credit card offers:

  • Handbags
  • Clothing
  • Watches
  • Watches and Jewelry
  • Bed and Bath
  • Housewares
  • Furniture
  • appliances
  • cosmetics
  • electronics
  • footwear

With the above information you should no longer have problems paying your JCPenney Credit Card bill. Just follow the guidelines as outlined above and you’ll be good to go. Also, if you’re having problem of any sort as regard your JCPenney credit card payment or transactions, or you have questions about their products or services, call any of the numbers listed above. Finally, I think the post is a bit long, feel free to skip to the section the information you’re looking for is.

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